Refund policy

Consumers have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which

• you or a third party designated by you, other than the carrier, have taken possession of the goods;

• in the case of a single order for multiple goods delivered separately, you or a third party designated by you have taken possession of the last goods.

To exercise your right of withdrawal, you must inform us

BIOL-Europe GmbH
Grüner Weg 10
35792 Löhnberg
Germany

E-mail: shop@biol-eu.de
Phone: +49 155 674 687 96

by means of a clear statement (e.g. by e-mail or letter) of your decision to withdraw from this contract.

To comply with the withdrawal period, it is sufficient that you send the notice of exercising the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

Additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us will not be refunded.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise with us. In any case, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.

The direct costs of returning the goods shall be borne by the buyer.

The goods must be in proper condition. In the event of a return of goods that have already been used, damaged or soiled, we reserve the right to retain an appropriate amount of compensation for the loss in value. This applies in particular to signs of use, damage, soiling or missing original packaging that go beyond a normal inspection of the condition, properties and functioning of the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model Withdrawal Form

(If you want to withdraw from the contract, please fill in this form and send it back.)

To:
BIOL-Europe GmbH
Grüner Weg 10
35792 Löhnberg
Germany
E-mail: shop@biol-eu.de
Phone: +49 155 674 687 96

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

_______________________________________________

Ordered on (*)/received on (*): _______________

Name of consumer(s): _______________________________________________

Address of consumer(s): _______________________________________________

Signature of consumer(s) (only if this form is notified on paper): _______________________________________________

Date: _______________

(*) Delete as appropriate.